Returns/Refunds
 
You purchased your product in store and would like to return it because... 
1. You have changed your mind
If you change your mind and would like to return your product, we're happy to exchange or refund it as long as:
* The product is in its original unopened and sealed packaging
* You return it within 21 days of date of purchase
* You have proof of purchase (Original receipt, delivery note, bank statement)
How do I return my product?
Bring the product back to the shop or phone if you need to have your product collected (if it's too big or heavy to return to shop) please call us on 01597-810326 and we will assist you.
Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed.
2. Your product is faulty
Should you suspect a fault with your product, you can:
* Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved
* Call us on 01597-810326 and depending on the product, we may be able to help you solve the problem over the phone.
If the problem can't be resolved:
Don’t worry, if your product develops a fault within 21 days, we’ll always offer you the choice of an exchange or full refund, provided you have proof of purchase (receipt, delivery note, bank statement).
Most products come with at least a 1 year guarantee, so if your product develops a fault after 21 days and within the remaining guarantee period we will firstly offer you a prompt repair service. If a repair service isn’t available for your product will offer you a suitable replacement.
How do I return my product?

Bring the product back to our shop with proof of purchase, or phone if you need to have your product collected )it it's too big or heavy to return to store) on 01597-810326 and we will assist you.
Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed.
So how do I get my faulty product repaired?
Return the product to the shop with proof of purchase, or phone if you need to have your product collected (t( it's too big or heavy to return to store) please call our shop  01597-810326 and we will assist you.
3.  Your product is damaged
How do I return my product?
Shop: You can bring your damaged product into one of our shop with proof of purchase within 48 hours of delivery and we will process an exchange or refund for you.
Phone: If you need to have your product collected (if it’s too big or heavy to return to store) please call the shop on 01597-810326 and we will assist you.
Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed.
4. You have changed your mind
If you change your mind and would like to return your product, we're happy to exchange or refund it as long as:
If it is within 7 working days* from the day of delivery:
* Following Distance Selling Regulations, we will accept items back even if you have
        opened the goods to inspect them
* Your return is within the above time frames and you have proof of purchase (receipt,
         delivery note, bank statement)
* The goods are in 'as new' condition and returned in the original, undamaged packaging
         along with accessories and free gifts received with it
* The product has not have been used or installed or had any data inputted. Whilst the
         goods are in your possession you must take reasonable care of them and not use them
* DVDs, CDs, memory cards and software must be sealed.

*Working days means all days other than Saturday, Sunday and public holidays.
If it is over 7 working days* from the day of delivery:
* The product is in it’s original unopened and sealed packaging
* You return it within 21 days of delivery date
* You have proof of purchase (Receipt, delivery note, bank statement)
   If you have opened the box, and not actually used the product, the process is the same .
 
NB: If the item costs £25.00 or more there is a restocking fee of 10% of the original price
*Working days means all days other than Saturday, Sunday and public holidays.
How do I return my product?
There are three ways you can return your purchase:
a.  Online: Via the Contact Us facility 
b.  Phone: By calling our shop on 01597-810326 with your order reference number and delivery
                 details to hand
c. Shop: You can also return your product to our shop with proof of purchase, bringing the card
                you paid with so we can credit it
Refund: We will then give you a full refund for the cost of the product plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 5-7 working days to be credited to your payment card. 
5.  Your product is faulty
    If it is within 7 working days* from the day of delivery:
* Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved
* Call our shop on 01597*810326 and, depending on the product, we may be able to take you through a telephone diagnostic to make sure it is not a problem that can be resolved quickly
If the problem cannot be resolved:
Don't worry, if your product develops a fault within 21 days, we'll always offer you the choice of an exchange or full refund, provided you have proof of purchase (receipt, delivery note, bank statement).
Most products come with at least a 1 year guarantee, so if your product develops a fault after 21 days and within the remaining guarantee period we will firstly offer you a prompt repair service. If a repair service isn’t available for your product will offer you a replacement product.
How do I return my product?
There are three ways you can return your purchase:
a.  Online: Via the Contact Us facility 
bPhone: By calling our shop on 01597-810326 with your order reference number and delivery details to hand
c.  Shop: You can also return your product to our shop with proof of purchase, bringing the card you paid with so we can credit it
Refund: Once we have determined there is a fault we will then give you a full refund for the cost of the product plus the delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 5-7 working days to be credited to your payment card.
How do I get my faulty product repaired?
There are three ways to get your faulty product repaired:
a. Online: Via the Contact Us 
b.  Phone: By calling our shop on 01597-810326 with your order reference number and delivery details to hand - we'll resolve the fault by arranging the prompt collection and repair of your product
c.  Shop: You can also bring your faulty product into our shop with  proof of purchase and we will help resolve the fault by arranging the prompt repair of your product
6.  
Your product is damaged
How do I return my product?

Phone: Please call our shop within 48 hours on 01597-810326
Shop: Return the item to the shop (if portable) to report the problem
Exchange/Refund: We will then give you an exchange or full refund plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 5-7 working days to be credited to a payment card.
 Cancellations
If you've changed your mind about the item you've purchased and want to cancel your order before your delivery - no problem.  NB  Special orders cannot be cancelled.
There are two ways you can cancel your delivery:
a.  Phone: Just call the shop on 01597-810326 and we’ll discuss the cancellation with you and whether you’d prefer to have an alternative product sent to you, or a refund.
b. Online (Good bought online only): You can also cancel your order online via the Contact us facility on the Customer services page.
Step 1 - Click the ''Contact us'' button and log in with your details
Step 2 - Select ''Cancellations & Refunds'' from the drop down menu
Step 3 - Select ''I would like to cancel all or part of my order''
Step 4 - Select the relevant order reference number from the drop down menu
Step 5 - Enter the product name and tell us what you would like us to do in the comments box and then submit your request.
Exchange/Refund: We will then give you an exchange or full refund. However, we do have the right to retain any charge paid for services which have already begun or have been completed. Refunds take 5-7 working days to be credited to a payment card.